REFUND POLICY

At Glothione, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns if:

• The item is damaged, defective, or incorrect.
• You notify us within 48 hours of receiving the order.
• The item is unused, unopened, and in its original packaging.

2. Non-Returnable Items

Unfortunately, we do not accept returns for:

• Opened or used skincare, haircare, or supplement products.
• Items purchased on sale or during promotions.
• Items returned without prior notice or beyond 7 days of delivery.

3. Refund Process

If your return is approved:

• A refund will be issued to your original payment method within 7–10 business days.
• If you paid via Cash on Delivery (COD), you will receive a voucher/credit for future use.

4. How to Request a Return

To request a return, please contact us at:

📧 glothione@gmail.com
📞 0301 6609394

Include your order number, reason for return, and photos (if applicable).

5. Exchange Policy

We offer exchanges for damaged or incorrect items only. Please contact us within 48 hours of delivery to initiate the process.

6. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.
• We recommend using a trackable shipping method for all returns.

Thank you for shopping with Glothione.
We’re here to make your experience smooth, glowing, and satisfying!